Find the latest information about your Cybraxo delivery through
your account, your dispatch email or our
customer support team.
Delivery updates available
Find Your Order
Three Simple Routes
There is no separate tracking form to complete. Your order updates
are already connected to the account, email address and delivery
information used at
checkout.
01
For account holders
Open your orders.
Sign in using the account connected to your purchase and open
the Orders section to review the current order status and
available details.
Once tracking becomes available, open your dispatch or shipping
confirmation email. The carrier link or tracking reference will
appear there when supplied.
Order statuses change as your purchase moves through confirmation,
preparation, dispatch and final delivery.
01
Order received
Your order has entered our system and an order confirmation
should be sent to the email address used at checkout.
Confirmed02
Being prepared
Your items are being processed and prepared before they are
handed to the appropriate delivery service.
Processing03
Dispatched
The parcel has left the fulfilment stage. Tracking details may
become available through the dispatch email.
In Transit04
Out for delivery
The parcel has reached the local delivery stage and is moving
towards the delivery address.
On the Way05
Delivered
The carrier has marked the shipment as delivered to the address,
safe place or recipient shown in its delivery update.
Complete
Good to Know
Tracking may not appear immediately after dispatch.
Carrier systems sometimes need time to register the first scan and
display the parcel’s
latest movement.
A recently issued tracking reference may initially show no result.
Check it again later before contacting support, particularly when
the dispatch notification has only just arrived.
Help us find it
faster.
Include the following details when contacting support. This gives
our team the information needed to locate the correct order without
unnecessary back-and-forth.
Your order number
This normally appears in the order confirmation email and helps
identify the exact purchase in our system.
Checkout email
Use the same email address entered when the order was placed,
particularly when checking out as a guest.
Delivery postcode
Providing the postcode offers an additional way to confirm the
delivery information connected to the order.
What you need checked
Tell us whether tracking is missing, has stopped updating, shows
delivery to the wrong location or presents another issue.
Order Support
Lost?
We’ll
look.
No account, no tracking link or an update that
does not look right?
Send our support team your order number, checkout email and
delivery postcode. The email button below prepares those fields
for you, so you only need to fill in the details.
