Here you’ll find answers to the most common questions about shopping with Cybraxo —
including orders, shipping, returns, payments, and our affiliate program.
Last updated: 7 February 2026
🛒 Orders & Products
Do I need an account to place an order?
No. You can place an order as a guest without creating an account.
Where is Cybraxo based?
Cybraxo is a UK-based brand operated by CYBRAXO LTD.
Are your products custom-made?
No. Our products are not personalised or custom-made.
Can colours or materials differ slightly?
Yes. Product images are for illustrative purposes only. Actual colours and materials may vary slightly
due to lighting, screen settings, or manufacturing differences.
Are all items always in stock?
Availability may vary. Products can become out of stock, updated, or discontinued without prior notice.
🚚 Shipping
Do you ship worldwide?
Yes, we ship within the UK and internationally, subject to shipping restrictions.
How long does shipping take?
Orders are processed within 1–3 business days.
UK delivery: approx. 3–7 business days.
International delivery: approx. 7–20 business days.
How much does shipping cost?
We offer flat-rate shipping at £9.99.
Shipping is free on orders over £70.
Will I receive tracking information?
Yes, tracking details will be provided when available once your order has been dispatched.
Do I need to pay customs duties?
For international orders, customs duties or taxes may apply and are the responsibility of the customer.
🔁 Returns & Refunds
What is your return policy?
You can request a return within 14 days of receiving your order.
Who pays for return shipping?
Return shipping costs are paid by the customer unless the item is faulty or incorrect.
Do you offer exchanges?
No. We offer refunds only. You may place a new order if you need a different item.
What if my item is damaged or incorrect?
Please contact us within 48 hours of delivery with photos and your order number.
💳 Payments
What payment methods do you accept?
We accept Visa and Mastercard only.
Is my payment information secure?
Yes. Card details are processed securely by our payment provider and are not stored on our servers.
What currencies do you support?
We support the following currencies: GBP, EUR, USD, AUD, NZD, and CAD.
